Privacy Policy
Introduction
At Cargo, we want you to know how we collect, use, share and protect your personal information.
What Information is Collected?
We limit collection of personal information to the amount reasonably necessary for the purpose or purposes for which it was collected.
Information Collected From You
Cargo collects personal information, including when you…
Visit our website or use our mobile applications, Use a social media service, for example, Cargo’s Facebook page or YouTube channel, Opt-in for e-mails, mobile messages, or social media notifications from Cargo, Respond to one of our surveys, or participate in guest research, Provide us with comments, suggestions, or other input.
Types of personal information we collect may include:
Your name, Your mailing address, Your e-mail address, Your phone (or mobile) number, Your demographic information (for example, your age and occupation), Your preferences.
Information Automatically Collected On-line
Cargo uses cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with Cargo through your computer or mobile device. For example, the information may include the pages you visit on our site, which web address you came from, and the type of browser you are using. Cargo also uses web beacons or similar technologies to collect certain information when you receive and open e-mail communications from us. For example, the information may include the date/time you first opened our e-mail to you, the number of times it was opened, the number of click-through on any links in our e-mail to you. This information helps us customize your website experience and make our marketing messages more relevant and effective. We also use this information for internal reporting and analysis purposes, such as how you are using our website and performance of our marketing efforts.
Information From Other Sources
We may also obtain information from other sources that help us analyze, update, expand our records (for example, updating contact information or adding demographic information) and identify new guests.. These companies must follow privacy laws when collecting and sharing the information with Cargo. Cargo uses the information to improve our ability to contact you and increase the relevance of our marketing to you.
How is this Personal information Used?
Examples of how we use your personal information include:
- Product and Service Fulfillment Fulfill and manage of requests for information, or to otherwise serve you Administer sweepstakes and contests.
- Marketing Purposes Deliver coupons, mobile coupons, newsletters, regular flyers, e-mails, and mobile messages. Send marketing communications and other information regarding products, services and promotions Administer promotions.
- Internal Operations Improve the effectiveness of our website, stores, mobile experience, and marketing efforts. Conduct research and analysis, including focus groups and surveys. Perform other internal business activities as needed, or as described elsewhere in this policy.
- Fraud Prevention To prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business.
- Legal Compliance To assist law enforcement and respond to subpoenas, search warrants, or other legal/regulatory orders or inquiries.
How is this Information Shared?
The Cargo Group We share personal information we collect within the Cargo group, which includes Cargo’s corporate parent (Cargo, LLC), subsidiaries and affiliates. When your personal information is shared within the Cargo group, it will still be used and protected according to this Privacy Policy.
Service Providers When needed in order to perform their services, we may share personal information with companies and affiliates who:
Provide support services (such as a printing, shipping, e-mail, or mobile marketing),Help market our products and services, or Assist us to carry out one or more of the purposes described in this Privacy Policy.
These companies are not authorized to use the personal information that we share with them or that they collect on our behalf for any other purpose. In addition, they are required to appropriately protect the personal information and comply with applicable privacy laws.
International Sharing Cargo and the cargo group have international offices and service providers. Accordingly, your personal information may be processed or stored outside your country, including the United States and/or other countries. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities. For more information about our use of foreign service providers, please contact us as described below.
Legal Requirements We may disclose personal information you provide to us when we believe disclosure is appropriate to comply with the law; in response to a search warrant or other legally valid inquiry or order; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property, health or safety of our company, our guests, our team members or others.
Sharing with Other Companies (for their marketing purposes) With your consent, we may share your personal information with other companies which are not part of the Cargo group. These companies may use the personal information we share to provide special offers and opportunities directly to you.
Business Transfers Your personal information may be disclosed or transferred to an affiliate or third party in the event of a proposed or actual purchase, sale, merger, transfer, reorganization or similar transaction involving all or part of Cargo’s business or assets. The disclosure or transfer would be made so you would continue to receive the same or similar products and services from the affiliate or third party. Cargo may retain a copy of the personal information involved if it is still necessary for our reasonable business purposes.
What Choices Do You Have?
Consent Cargo will only collect, use and share your personal information with your consent, except where otherwise permitted or required by law. The method of consent will be appropriate for the type of personal information involved and the purposes for which it will be collected, used or shared. Depending on the circumstances, consent may be express (i.e., you specifically agree either verbally, in writing or electronically) or implied.
Marketing Preferences You have choices about what marketing materials you would like to receive.
Information on how you can change your marketing preferences is listed below:
Postal Mail & Telephone: If you do not wish to receive promotional mail, or promotional phone calls, then contact us to opt out.E-mail: You have the ability to unsubscribe from promotional e-mails via the opt out link included in each e-mail or contact us to opt out.Mobile: We may distribute mobile coupons and text messages to mobile devices of guests who have requested this information via an opt in request. Text “stop” to opt out of a specific mobile messaging campaign or text “stop all” to opt out of all mobile messaging. Sharing with Other Companies (for their marketing purposes): If you do not wish us to share information with other companies (for their marketing purposes), contact us to opt out. Cookies: Your web browser’s help function should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. Note that if you set your computer to not receive cookies at any time, you will still be able to use Cargo’s websites but certain personalized services cannot be provided to you. Accordingly, you may not be able to take full advantage of all of the features.
How Do You Access and Update Your Personal Information?
In order to keep your personal information accurate and complete, you can request access, or updates to or correction of inaccuracies in your personal information by contacting us and letting us know what personal information you are interested in accessing, updating, or correcting. We may request certain personal information for the purposes of verifying the identity of the individual seeking their personal information.
Subject to certain legal exceptions, we will provide you the personal information requested, or will describe the types of personal information we typically collect.
How is Personal Information Protected?
Security Methods We maintain administrative, technical and physical safeguards to protect your personal information against loss, theft and unauthorized access. These safeguards will be appropriate for the sensitivity of your personal information.
E-mail Security “Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name or other sensitive personal information through e-mail.
Retention & Deletion Your personal information is kept only as long as needed to fulfill the reasonable business purposes for which it was collected or for legal compliance. When no longer needed for these purposes, your personal information is either appropriately destroyed or is de-identified by removing any information that could identify you.
How Do You Contact Cargo?
Cargo is responsible for the personal information in its possession or under its control. Our Privacy Manager is accountable for our compliance with this Privacy Policy and applicable privacy laws. If you have any questions, concerns or complaints about Cargo’s privacy practices or this Privacy Policy, you may contact us at:
Mail (US):
914 Pendleton St, Suite 300
Greenville, South Carolina 29601
United States of America
Phone: 864.704.1160
E-mail: admin@thecargoagency.com
Cargo Privacy Policy Scope
This Privacy Policy applies to all personal information collected as part of Cargo’s operations in the United States, Canada and Europe, including information collected on our website (www.thecargoagency.com).
Privacy Policy Revisions
We may change or add to this Privacy Policy from time to time, so we encourage you to review it periodically. Revisions may reflect changes in how we collect, use, share and protect your personal information, as well as changes in our legal or regulatory obligations. The Privacy Policy posted on (www.thecargoagency.com) is the one currently in effect. To help you keep track, we include the date of our most recent updates.
Last Updated: February 14, 2023